Last updated: 2025-11-25
Thank you for choosing KodexCreators for your software, digital services, and automation tool needs. We aim to provide reliable, high-quality solutions that deliver exceptional value for your business. If, for any reason, you are not satisfied with your purchase or service, this Refund Policy explains how we handle returns, cancellations, and refunds.
Because software and digital products are delivered electronically and cannot be physically returned, all digital product sales (including automation tools, downloadable software, scripts, templates, and digital assets) are typically non-refundable.
However, a refund may be granted under the following conditions:
Refunds will not be issued for:
For custom-designed software, app development, integrations, automations, web development, and similar services, KodexCreators follows standard software industry policies.
Since each project requires time, planning, and dedicated resources, refunds are handled as follows:
If KodexCreators is unable to deliver a project due to internal issues (extremely rare), we will either:
For monthly or yearly service plans (support packages, hosting, maintenance plans, SaaS tools, etc.):
KodexCreators does not offer exchanges for any digital products, software tools, automation tools, AI-generated content, or downloadable items under any circumstances. All digital product sales are final, as these items cannot be returned, revoked, or resold once delivered.
Because access to digital products is provided instantly and cannot be undone, no exchanges or replacements will be issued, even if the customer changes their mind or is dissatisfied with the creative output.
If a technical error occurs (e.g., corrupted file, failed download, tool malfunction), KodexCreators will fix or regenerate the product but not exchange it.
KodexCreators provides tools that generate creative content such as social media posts, captions, graphics, templates, automation outputs, and similar digital assets. Because these results are produced instantly based on user inputs and preferences, they are fully non-returnable and non-refundable, regardless of personal preference or dissatisfaction with the subjective outcome.
By using our tools, you acknowledge and agree that:
However, if the system delivers a technical error (e.g., content not generating, corrupted output, tool malfunction), our team will review the issue and:
Refunds will only be considered if the tool consistently fails due to a technical problem that we cannot fix not for creative dissatisfaction.
This policy ensures fairness and protects the company from misuse while allowing legitimate concerns to be addressed professionally.
If you receive a digital product or automation tool that is defective, corrupted, or not functioning as intended:
For IoT devices or any physical products sold by KodexCreators, customers are responsible for return shipping costs unless:
In those cases, we will cover the return shipping or provide a prepaid return label.
If approved, refunds will be processed within 5–10 business days.
Please note that:
If you have questions about this Refund Policy or need assistance with a purchase, please contact us:
KodexCreators
Email: info@kodexcreators.com
Phone: +94 76 261 8568
Address: Piliyandala, Colombo, Sri Lanka
